Developed in response to customer demand for increased digitisation, the user-friendly and secure app is available on iOS and Android platforms or as a web app on Evergreen browsers such as Edge, Chrome, and Safari. Tank Connect enables subcontractors to review key information while on the move, making real time updates possible and enhancing customer service.
“Customers have been universally impressed with the usability and features that Tank Connect has to offer,” said Ian Rawlins, RAM’s General Manager.
RAM Intermodal’s customers were struggling to get quick, reliable data on loads and discharges back into the system. Faced with this challenge, RAM’s team of software developers has optimised the app to provide a simple, clear interface that allows truck drivers and other supply chain professionals to easily view and maintain data without being overwhelmed by unnecessary information. RAM carried out customer prototype workshops to ensure that the look and feel was exactly aligned with customer expectations.
Tank Connect enables users to search for an open order using the order number or unit key, review product information, including the load/discharge location and reference, and to review and update the date, time, weight and temperature using a clear and practical interface. Trusted users can update data directly, which means that real time updates are sent to Monitor4000 when the device is online, boosting operational efﬁciency. “Users have been impressed so far with the conﬁgurability of the app,” added Rawlins.
As an app developed after extensive consultation with a wide range of industry clients, Tank Connect harnesses this knowledge and experience to provide a unique and market-leading solution. It makes updating data more reliable, quicker and less of a time-intensive, manual process. For example, job section dates can pass through the system to update other sections, which will allow an operations team to allocate work more effectively. “This increase in efﬁciency for suppliers should lead to quicker decision making and faster invoicing, boosting the bottom line of RAM Intermodal’s customers” said Richard Shaw, Sales Director at RAM.
User access is managed through the main system inside customer ﬁrewalls. The app is password or PIN code protected and uses a tokenbased authentication system that means no user credentials are stored on the device itself. All external updates can be monitored through the RAM communication centre, an important recent enhancement to the Monitor4000 system.
“The Tank Connect interface communicates over an encrypted secure connection, which minimises malicious attempts to decipher data trafﬁc,” added Shaw.
Tank Connect has been built to be ﬂexible. For example, it can easily be altered to reﬂect a customer’s brand, which means colours, images and even logos can easily be changed. The app connects to a secure web application program interface, which means that it can easily be scaled up as a tank operator’s business expands with no loss of functionality or performance. RAM April 17, 2018